Cancellation Policy

Marvel Creatives

is committed to providing exceptional service in a timely manner.

A compass showing the needle pointing towards the word 'Excellence' marked in blue.

For Example:

If a Client does not give proper notice (48 hours to cancel or reschedule)— THEN—This prevents a potential Client from being served and stands up the Stylist.

No shows and late cancellations have an impact on service quality while punishing those who may show up earlier.

Dandelion seed head next to a white sign with the word 'mindfulness' written in cursive.

We ask Clients to be mindful of each other and of the Stylists time.

A digital interface with two options: a red section at the top with a sad face icon and the text 'DON'T CANCEL', and a green section below with a happy face icon and the text 'RESCHEDULE'.

For these reasons, Marvel Creatives has implemented a cancellation policy that will be strictly observed.

Futuristic digital world map and data visualization on a transparent screen

We do not reserve any appointments without a credit card on file.

Your registration is complete when we receive your Full Name, Email, Valid Phone to call or text and a Credit Card on File.

An online appointment form for scheduling a haircut with fields for name, email, phone number, contact preference, service, stylist, and date.

Once the registration is complete and the appointment is booked you will receive a confirmation emailand text with the day, time and type of service that you have been signed up for.

Without the confirmation email or text, there is no appointment reserved for you at Marvel Creatives.

We honor clients who are forthright and honest as we are also here to serve you in a forthright and honest manner.

Three light bulbs with words inside: 'ethics', 'honesty', and 'integrity'.

If a Credit Card on File has been proven to be fraudulent or unable to process—THEN—we will immediately:

  1. remove client from our client list

  2. block client from online scheduling

  3. prevent the client to enter our Salon due to misleading information.

If a Client is willing to pay for the full service of no-show or non-compliance of cancellation policy prior to rescheduling a future appointment with Marvel Creatives—THEN— this act of blocking non-forthright Client can be removed .

It is the Client's responsibility to stay up to date with any appointment changes that may occur prior to appointment.‍ ‍

Text saying 'appointment changes' in black and white script on a beige background

Marvel Creatives, Stylist or Appointment Coordinator will not be held liable to informing Client's schedule changes due to email and texting communication on all appointments prior to upcoming appointments. This includes time and/or date changes that may occur prior to appointment.

It is the Client's responsibility to call their Stylist or email their Stylist if changed time is not able to meet Client's needs. Rescheduling will be arranged for those who reach out to Marvel Creatives or choose to change their appointment.

A digital screen showing a red button labeled 'Cancel/Reschedule' and a refresh icon with two circular arrows below

Please let us know 48 hours in advance if you need tocancel or reschedule your appointment. Any cancellations less than 48 hours or no-show appointments are subject to the full service charge to the credit card on file

A sign with bold black letters that reads "NO REFUNDS".

There will be no refunds or negotiations about this manner. It is a mandatory service charge for the card on file for anyone who cannot cancel within ample time (48 hours) to allow another Client or Stylist to fill the slot in a timely manner.‍ ‍

If you have questions or concerns about our cancellation policy, please contact us at

dreamb.i.g@chloeraedesigns.com